Business: Momo Nation Cafe
Website: https://appetitcafe.com/
Last Updated: August 2026
Effective Date: August 2026
At Momo Nation Cafe, we are committed to ensuring your complete satisfaction with every order. If you are not fully satisfied with your order, please contact us immediately and we will do our best to resolve the issue promptly and fairly.
1. Eligibility for Refund
You may be eligible for a refund in the following circumstances:
You received the wrong food item that was not what you ordered.
The food item delivered was of significantly poor quality or was spoiled at the time of delivery.
Your order was not delivered at all despite a confirmed order and successful payment.
A food item you ordered was unavailable and no alternative was offered or accepted.
You were charged an incorrect amount that does not match your order total.
A payment was deducted from your account but no order confirmation was received.
2. Non-Refundable Situations
Refunds will not be provided in the following situations:
You simply changed your mind after placing a confirmed order.
You ordered an incorrect item by mistake and the order has already been prepared.
The food item does not meet your personal taste preferences, provided it was correctly prepared as per the menu description.
You provided an incorrect delivery address and the order could not be delivered.
Delivery was delayed due to reasons beyond our control such as extreme weather, traffic or third party delivery issues, provided the food quality was not compromised.
The complaint is raised more than 24 hours after the delivery of the order.
The order was fully consumed before the complaint was raised.
3. How to Request a Refund
To request a refund, please contact us within 24 hours of receiving your order through any of the following methods:
Phone or WhatsApp: Call or WhatsApp us at 9199711730 with your order details and the reason for your refund request.
Email: Send an email to momonationcafe.khagaul@gmail.com with your order number, contact details, description of the issue and photographs if applicable.
Please provide the following information when raising a refund request:
Your full name and contact number used for placing the order.
Your order number or order confirmation details.
A clear description of the issue with your order.
Photographs of the food item if the complaint relates to quality or incorrect item received.
4. Refund Processing
Once we receive your refund request, we will review it and notify you of our decision within 2 to 3 business days. If your refund is approved:
Refunds for online payments will be credited back to the original payment method used at the time of purchase within 5 to 7 business days depending on your bank or payment provider.
For UPI payments, refunds will be processed to the originating UPI account within 3 to 5 business days.
For credit or debit card payments, refunds will appear on your statement within 5 to 7 business days.
In some cases, we may offer a replacement order or store credit instead of a monetary refund at our discretion.
Please note that refund timelines may vary depending on your bank or payment provider and are beyond our direct control once the refund has been initiated from our end.
5. Orders Through Zomato and Swiggy
For orders placed through Zomato or Swiggy, the refund policy of the respective platform applies. We recommend raising your complaint directly through the Zomato or Swiggy app for the fastest resolution. However you may also contact us directly and we will do our best to assist you in resolving the issue through the platform.
6. Cancellation Policy
Orders can be cancelled only before they are confirmed and preparation has begun. Once an order has been accepted and preparation has started, cancellations may not be possible. If you wish to cancel an order, please contact us immediately at 9199711730. Cancellations made before preparation begins will receive a full refund. Cancellations made after preparation has begun may be subject to a partial deduction to cover preparation costs.
Contact Us:
Business: Momo Nation Cafe and Family Restaurant Khagaul
Address: Shop No. 8, 3rd Floor, Sai Vatika, Thana Road, Khagaul, Patna, Bihar 801105
Email: momonationcafe.khagaul@gmail.com
Phone / WhatsApp: 9199711730
Response Time: Within 24 hours on business days