Business: Momo Nation Cafe
Website: https://appetitcafe.com/
Last Updated: August 2026
Effective Date: August 2026
As Momo Nation Cafe is a food service business, the nature of our products is perishable and consumable. Our Return Policy is designed to be fair, transparent and in compliance with applicable consumer protection laws in India.
1. Nature of Our Products
All products sold by Momo Nation Cafe and Family Restaurant Khagaul are freshly prepared food and beverage items. Due to the perishable and consumable nature of food products, we are unable to accept physical returns of food items once they have been delivered or served. This is a standard practice in the food service industry and is in place to ensure the safety and hygiene of all our customers.
2. When a Return or Replacement May Be Considered
Although physical returns of food items are not possible, we will consider a replacement or remedy in the following situations:
The food item delivered was incorrect and does not match what you ordered.
The food item was clearly spoiled, contaminated or unfit for consumption at the time of delivery.
A food item was missing from your order despite being charged for it.
The packaging was severely damaged at the time of delivery, affecting the quality of the food.
A foreign object was found in the food item which was not part of the recipe.
In such cases, we will offer one of the following remedies at our discretion: a replacement of the affected item, a partial or full refund as applicable or store credit for a future order.
3. How to Report an Issue
If you have received an incorrect, missing or unsatisfactory food item, please report the issue to us within 1 hour of receiving your delivery or within the duration of your dine-in experience. To report an issue please:
Call or WhatsApp us immediately at 9199711730 with your order details and a description of the issue.
If possible, please take a clear photograph of the item in question to help us investigate the matter quickly and fairly.
Please do not discard the item until we have had the opportunity to review your complaint as we may request it for inspection in certain cases.
We will review your complaint and respond within 24 hours with our proposed resolution. We are committed to resolving all genuine complaints quickly and to your satisfaction.
4. Dine-In Experience
For customers dining in at our restaurant in Khagaul, if you are not satisfied with any dish served to you, please bring it to the attention of our staff or manager immediately during your visit. We will do our best to rectify the situation by replacing the dish or offering an appropriate resolution. We are unable to process complaints for dine-in orders after you have left our restaurant premises.
5. Packaging and Delivery Issues
We take great care in packaging all delivery orders to ensure they arrive in the best possible condition. However if you receive an order where the packaging is significantly damaged or the food quality has been affected during transit, please contact us immediately with photographs of the packaging and the food item. We will review the case and offer an appropriate remedy.
6. Consumer Rights Under Indian Law
This Return Policy is designed to comply with the Consumer Protection Act 2019 and applicable food safety regulations in India. As a consumer, you have rights under Indian consumer protection law and this policy does not limit or exclude those rights. If you feel your complaint has not been resolved satisfactorily, you have the right to approach the appropriate consumer forum or regulatory authority in India.
7. Contact for Return and Replacement Requests
For any return or replacement requests, please contact us through the following channels:
Phone or WhatsApp: 9199711730 (available during restaurant hours 12 PM to 10:30 PM daily)
Email: momonationcafe.khagaul@gmail.com (response within 24 hours on business days)
In Person: Visit us at Shop No. 8, 3rd Floor, Sai Vatika, Thana Road, Khagaul, Patna, Bihar 801105 during our operating hours.
Contact Us:
Business: Momo Nation Cafe and Family Restaurant Khagaul
Address: Shop No. 8, 3rd Floor, Sai Vatika, Thana Road, Khagaul, Patna, Bihar 801105
Email: momonationcafe.khagaul@gmail.com
Phone / WhatsApp: 9199711730
Hours: Daily 12:00 PM to 10:30 PM